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UK Delivery
- £3.99 - Standard 2-5 Working Day Delivery
- Tracked service
- Monday to Friday delivery
- Free standard UK delivery when you spend over £50
- £3.99 - Next Working Day Parcelshop EVRI
- Next Day collection is only available Monday to Saturday so collections on Sunday through to Friday.
- Order before 22.00pm for next day delivery into Parcel shop.
- £4.99 - Next Day Delivery
- Order by 10pm
- Monday to Friday delivery
- Excludes Bank Holidays
- UK Mainland Only
- £7.99 - Special Delivery
- Guaranteed delivery by 1pm
- Monday to Thursday delivery
- Order by 6pm
- Excludes Bank Holidays
- UK Mainland Only
- £7.99 - Special Delivery Saturday
- Guaranteed delivery by 1pm
- Order by Friday 6pm
- UK Mainland Only
- £12.99 - ITS Premier Delivery
- Free next day delivery for 12 months
- UK Mainland Only
- Order by 10pm
- Monday to Friday delivery
International delivery
- Republic of Ireland
- Standard (3-4 working days): £5.99
- Northern Ireland
- Standard (2-5 working days): £5.99
- Click & Collect (1-2 working days): £5.99
- Europe
- Standard (5-10 working days): £6.99
- Australia
- Standard (5-10 working days): £9.99
- New Zealand
- Standard (5-10 working days): £9.99
- USA & Canada
- Standard (5-10 working days): £9.99
- Express (1-2 working days if ordered before 3pm Mon-Thurs): £15
Returns
If you change your mind about any Items purchased, you must generate a return on our Returns Portal within 14 days of the goods arriving with you. Please return them to us (except beauty products, pierced jewellery, lingerie or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) within 14 days of the order being delivered to you, provided:
- The Items are unworn and unwashed (and there are no signs of transfer of any make-up or other stains);
- If shoes, the Items are unworn and show no signs of wear;
- The Items have all tags attached and are returned with correct despatch and order information.
We will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the Items. All refunds will be made using the same method of payment you used to purchase the Items, and a £2.50 adjustment fee will be deducted from your refund when using our Returns Portal to cover the inbound postage costs. Refunds will be processed within 14 days of being received into our warehouse. All charitable products will be refunded at the cost price of that product. The above does not affect your statutory rights.