FAQs

Your order Returns Refunds & Credit Other

Your order

Where's my order?

As soon as your parcel has been dispatched from our warehouse, we’ll send you an email to let you know. Shortly after, you’ll receive another email from our delivery partner containing your tracking information so that you can follow your parcels journey.

If you placed your order on our next day delivery service before the 10pm cut off point, it will be dispatched from our warehouse on that day.

Orders placed on our standard delivery service are usually dispatched within 48 hours, however, this may take a little longer during busier periods, so please bear with us.

Please keep an eye on your inbox as we’ll be in touch as soon as we have any updates on your parcel.

What happens if one of my items is on pre-order?

If one of your items is on pre-order, we’ll hold off on sending the rest of your items until the pre-ordered item comes into stock so that you receive everything together. Rest assured, once all items are available in our warehouse, we will send your parcel out to you via the shipping method you selected at the checkout.

We’ll let you know if an item is on pre-order both on the product page and on your order confirmation email.

My item has arrived marked, faulty or incorrect

Please contact our customer services team via our live chat channel so that they can help. Send them your name, order number and an image of the marked/faulty/incorrect item and they’ll resolve this for you ASAP.

Can I cancel/amend my order?

Unfortunately, once an order has been placed we are unlikely to be able to make any amendments as our warehouse team work super fast. If you would like to speak to our customer services team, please contact them via our live chat channel and they’ll see if there's anything they can do for you.

The item I want is out of stock

Popular styles do sell out very quickly, so keep an eye on our 'Back in Stock' page to be the first to know when your favourite items have been restocked.

Back in Stock

What happens if my order is lost?

In the unlikely event that you do not receive your order, our customer services team will process an investigation with the courier. It can take up to 2 weeks to be investigated and you will need to wait for the outcome. If it’s confirmed that your order was delivered, we will not be able to offer a refund. However, if the investigation shows the order has been lost, we will issue a replacement, credit or a refund.

If you believe that your order is lost, please get in touch with our customer services team via live chat and they will look into this for you.

What if I have made an order on TikTok? Can I still return my order?

If you order with us on TikTok, you will receive an automated order confirmation message on TikTok. This message is from TikTok, not In The Style. Because TikTok does not share your email address with us, we will not be able to send you a separate confirmation email from In The Style. If you have any reason to contact our customer services, we will be able to match your TikTok order number and find details about your order to update you. If you decide to return your order, you must do so via the TikTok platform, not directly to In The Style.

Once you have started the returns process, you will have five (5) days to complete the return, following the steps described on the TikTok platform. Please do not return your order to In The Style directly, as this will make it difficult to process your refund.

For more information on returns and refunds on orders placed via TikTok, please visit the TikTok marketplace.

Returns

How do I return an item?

You can find all the information you need regarding returning an item on our returns page.

Returns

Refunds & Credit

Where's my refund?

Once we have received your parcel back at our warehouse , your refund will be processed within 14 days and we’ll send you an email to confirm. All returns sent using our returns portal can be tracked using the link below.

If you have not heard from us after 14 days of us receiving the parcel, please get in touch via our live chat channel with your proof of postage receipt so that we can look into it for you.

Returns Portal

Store credit

Store credit will now expire after 6 months

Other

My discount code isn't working

Check out these tips before getting in touch:

Your code

Check that you have copied the discount code correctly into the box at the checkout. Don’t forget - codes are case sensitive.

Expiry date

Make sure the offer is still valid.

Exclusions

Discount codes are not valid on sale, outlet, lucky dip, red priced items or any new collab collections. All exclusions can be found on the discount banners and on our t&cs page.

Unique codes

If we’ve sent you a unique code, this can only be used once and can’t be used in conjunction with any other discount code.