Has my order been shipped?
Standard UK and International delivery will always be shipped by the next working day unless you order an item on Pre-order. Please note if you order on a Saturday or Sunday the order will be despatched on Monday, except for Bank Holiday weekends when it will be despatched the following Tuesday. For priority delivery we guarantee delivery within 1-2 working days, for standard delivery please allow up to 7 working days. Once your order has been shipped you will receive an email advising this. For next day delivery your item will be shipped the same day - this service is available Mon-Fri and there is a separate Sunday delivery option available on Saturdays.
Can I amend my order?
As we try and get orders out as quickly as possible we can’t always guarantee we can amend an order. If you have made a mistake with the order please fill out the contact form on our contact page and one of our advisors will assist you.
Can I return my order?
Of course! If you have changed your mind we are happy to refund your order, providing:
- Items must be logged on our Returns Portal within 14 days from the date you recieve your order.
- Items must be in original packaging and unused, we are now operating with an extended Christmas returns policy of 60 days.
- We kindly request that footwear is tried on indoors and doesn't show any signs of wear
- £2.50 will be deducted from your refund as an administration fee
How do I return my item(s)?
We will deduct a flat fee of £2.50 to cover the cost of return.
It's really simple to use:
- Put your item(s) back into the delivery bag and reseal
- Log the item(s) on our Returns Portal within 14 days of receiving
- Take to the Post Office and return within 28 days from despatch
Return items to the address below:
In The Style Returns
Unit 5 Olympic Court
We will email to confirm we have processed your refund. If you do not see this email please check your junk folder.
Store credit will be issued on orders outside of the returns timescales.
Can I exchange my order?
We are currently not accepting exchanges.
One of my items is on Pre Order, will my order still be shipped?
If an order is placed and the item is on pre order please be advised that your whole order won’t be shipped until the pre ordered item comes into stock.
I forgot to put my discount code in, what can I do?
Unfortunately once an order has been processed we are unable to add the discount code.
What time can I expect my delivery?
Our couriers should deliver orders between 8:00 am – 22:00pm – however on rare occasions they can deliver outside these hours.
What do I do if my order is faulty or wrong?
If your order is wrong or faulty please fill out the contact form on our contact page with your name, order number and item details.
Can I return an item if it is marked?
We will not accept any returns that have marks or make up on, if you receive your item in this state please fill out the contact form on our contact page.
What happens if my order is lost, can I receive a refund?
In the unlikely event that you do not receive your order, we will process an investigation with the courier. Please note it can take up to 2 weeks for this to be investigated and you will need to wait for the outcome. If it is confirmed that the order was delivered we will not be able to offer a refund. However, if the investigation shows the order has been lost, we will offer you a re-order (stock dependant), credit or refund.
Have you received my return?
We will notify you by email once your email has been received at our warehouse, because of restrictions in our warehouse due to the COVID-19 pandemic please allow us 28 days to process your refund and have this clear back into your account. Thank you for your patience.
I have seen a product but it no longer seems to be in stock?
Popular items do sell out very quickly at In The Style, keep checking our Back In Stock category online https://www.inthestyle.com/new/back-in-stock to see if your favourite items have been restocked. Fashion moves quickly so often when things sell out we will move on to a new trend for you. We add new items to the site every week so if your chosen product is no longer listed on site you may be able to find a similar item by browsing through our new in section https://www.inthestyle.com/new
Why is my code not applying to every item within the promotion?
Please note that sale items, markdown items, outlet items, lucky dip and selected celebrity collaborations are excluded from all promotional discounts unless explicitly included.
How do I use Klarna?
We offer both Pay Later (30 days) and Pay in 3 options. Select the Pay Later option to pay in full within 30 days of purchase, or Pay in 3 to pay in 3 instalments. For full terms and conditions of both options please click here.
Why is the delivery promotion not working for me?
Please note that all of our delivery promotions have a minimum spend of £15.