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Customer Service Hub

Need some help? We’ve got you. Scroll for info, FAQs or to get in touch with our team. 

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Frequently Asked Questions

Where's my order?
As soon as your parcel has been dispatched from our warehouse, we’ll send you an email to let you know. Shortly after, you’ll receive another email from our delivery partner containing your tracking information so that you can follow your parcels journey.

If you placed your order on our next day delivery service before the 10pm cut off point, it will be dispatched from our warehouse on that day. 
Orders placed on our standard delivery service are usually dispatched within 48 hours, however, this may take a little longer during busier periods, so please bear with us. 

Please keep an eye on your inbox as we’ll be in touch as soon as we have any updates on your parcel.
My item has arrived marked, faulty or incorrect
Please contact our customer services team via our live chat channel so that they can help. Send them your name, order number and an image of the marked/faulty/incorrect item and they’ll resolve this for you ASAP. 
Can I cancel/amend my order?
Unfortunately, once an order has been placed we are unlikely to be able to make any amendments as our warehouse team work super fast. If you would like to speak to our customer services team, please contact them via our live chat channel and they’ll see if there's anything they can do for you.
How do I return an item?
You can find all the information you need regarding returning an item on our returns page.
Where's my refund?
Once we have received your parcel back at our warehouse , your refund will be processed within 14 days and we’ll send you an email to confirm. All returns sent using our returns portal can be tracked using the link below. 

If you have not heard from us after 14 days of us receiving the parcel, please get in touch via our live chat channel with your proof of postage receipt so that we can look into it for you.
My discount code isn't working
Check out these tips before getting in touch:
Your code
Check that you have copied the discount code correctly into the box at the checkout. Don’t forget - codes are case sensitive. 
Expiry date
Make sure the offer is still valid. 
Discount codes are not valid on sale, outlet, lucky dip, red priced items or any new collab collections. All exclusions can be found on the discount banners and on our  t&cs page.

Unique codes
If we’ve sent you a unique code, this can only be used once and can’t be used in conjunction with any other discount code.