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If you change your mind about any Items purchased, you must generate a return on our Returns Portal  within 14 days of the goods arriving with you. Please return them to us (except beauty products, pierced jewellery, lingerie or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) within 14 days of the order being delivered to you, provided:
  • The Items are unworn and unwashed (and there are no signs of transfer of any make-up or other stains);
  • If shoes, the Items are unworn and show no signs of wear;
  • The Items have all tags attached and are returned with correct despatch and order information.
We will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the Items. All refunds will be made using the same method of payment you used to purchase the Items, and a £2.50 adjustment fee will be deducted from your refund when using our Returns Portal to cover the inbound postage costs. Refunds will be processed within 14 days of being received into our warehouse. All charitable products will be refunded at the cost price of that product.  The above does not affect your statutory rights.